Crickya Privacy Policy — How Your Data Is Protected

Crickya (crickya.xyz) is a Bangladesh-based online betting and gaming platform. We treat our members' personal information with the highest level of respect and protection. This privacy policy explains what data Crickya collects, why we collect it, how it is stored, and what rights you have.

This policy is Crickya's Terms & Conditionsshould be read alongside. Together, they form the complete agreement. By registering with or using Crickya, you are considered to have accepted this Privacy Policy.

We want you to feel completely at ease when using Crickya. Your data is safe with us — and that's not just a statement; this entire document demonstrates it in detail.

Crickya collects two types of information — Information You Provide Directly and Automatically collected data।

Information You Provide Directly:

• Name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and district
• National ID or passport details (for KYC verification)
• Payment details — bKash/Nagad number or bank account number
• Information shared when contacting customer support

Automatically collected information (during platform use):

• IP address and device type
• Browser & Operating System Information
• How long you viewed each page on the platform
• Bet placement time, amount, and match details
• Login Time & Logout Time
• Cookies and session data (see Section 6 for details)

Crickya uses your information only for specific, defined purposes. Your data is never used for unnecessary reasons.

If you'd rather not receive promotional emails or SMS, you can opt out at any time from your profile settings. However, important messages related to transactions or account security cannot be turned off — these are necessary to keep you protected.

Crickya will never sell your information to third parties Never Sold. However, limited information may be shared with certain partners in specific circumstances where necessary for service operations:

• Payment Providers (bKash, Nagad, Rocket, Bank): Only the minimum information required to process transactions. These providers are governed by their own privacy policies.
• Game Providers: Only minimal session data is shared with game studios for live casino and slots games. Personal identity is never shared.
• KYC Verification Services: A regulated third-party verification provider is used to confirm identity. These providers are bound by strict confidentiality agreements.
• Law Enforcement: Where required by law or in fraud investigations, relevant data may be shared with the appropriate authorities.
• Analytics Services: Anonymous and aggregated data is used to monitor platform performance. No personally identifiable information is shared.

Crickya does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account information: For as long as your account remains active. After account closure, 5 years — for legal requirements and dispute resolution.
• Transaction Records: From the date of last transaction 7 years — in accordance with financial regulatory requirements.
• KYC documents: After account closure 5 years।
• Customer Support Conversations: 2 years — for service quality improvement and dispute resolution.
• Betting Logs: 3 years।
• Marketing Preferences: After you cancel your subscription 30 days will be deleted.

After the designated retention period, data is securely deleted or anonymized. Anonymized data may be used for research to improve the platform.

Crickya's website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

To manage your cookie preferences, go to Profile → Settings → Privacy. You can also control cookies directly through your browser settings.

As a Crickya member, you have the following rights over your personal data:

To exercise these rights support@crickya.xyzEmail us at Crickya 30 days will respond within.

Crickya has implemented industry-standard technical and organizational measures to protect your data. Security isn't just a talking point — it's active at every level.

What Crickya Does to Protect Your Data:

• 256-bit SSL/TLS Encryption: All communication between your browser and Crickya's servers is encrypted. No one can intercept your data in transit.
• Data encryption at rest: All sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): 2FA is optional but strongly recommended for members. For staff, 2FA is mandatory.
• Access Controls: Crickya staff can only access the information required for their specific role. All access is logged.
• Regular Security Audits: Third-party security experts conduct regular penetration tests.
• Data Backup: Data is regularly backed up and stored on geographically separate servers.

Crickya's services are strictly for users aged 18 and above. Crickya does not knowingly collect any information from anyone under 18.

Date of birth is verified at registration, and age is confirmed through the KYC process. If it is found that a minor has opened an account, the account will be closed immediately and any collected data will be deleted.

If a parent or guardian believes their child has created an account or submitted information on Crickya, please contact us immediately at support@crickya.xyz. We will act promptly.

Crickya may update this privacy policy from time to time. The method of notification depends on the nature of the change:

• Minor changes (language clarification or minor corrections): The "Last Updated" date at the top of the page will be revised.
• Moderate Changes (new data categories or new purposes of use): You will be notified via a banner notice on the platform and, where possible, by email.
• Major Changes (may significantly affect your rights): at least 30 days ago Notice will be sent to your registered email and via SMS. Your consent may be requested before any changes take effect.

The latest version is always published on this page. Previous versions are available upon request.

For any privacy-related questions, requests, or complaints, please reach out to us below:

Use the subject line "Privacy Request" in your email — this ensures it reaches the right team faster. Including your account number or registered phone number will help speed up the process.