Crickya FAQ — Frequently Asked Questions & Detailed Answers

Crickya operates under an international gaming license. License details are available in the page footer. Being a licensed platform means undergoing regular third-party audits and complying with strict regulatory requirements.

On the financial security side, Crickya has several measures in place:

• All transactions 256-bit SSL EncryptionSecured — to the same standard as a bank.
• Member funds are kept separate from the company's operational funds — this is known as the Segregated Funds Policy.
• All Games' RNG (Random Number Generator) Certified by independent third-party organizations.
• Your personal information is never sold or shared with third parties — Privacy Policy View.

If you have any doubts, you can verify Crickya's license number directly on the licensing authority's website. Crickya believes in full transparency.

No need to worry if you've forgotten your password — resetting it on Crickya is simple and usually done within 2 minutes. Here are the steps:

1. On the login page, click the "Forgot password?" link.
2. Enter your registered mobile number or email address.
3. A 6-digit OTP will be sent to your mobile (or a reset link to your email). The OTP expires in 60 seconds.
4. Set a new password using the OTP or the reset link.
5. Once your new password is set, you can log in immediately.

If you no longer have access to either your mobile number or email address support@crickya.xyz. After verifying your identity with KYC information, account recovery typically takes 24–48 hours.

Signing up on Crickya is straightforward — the whole process takes no more than 3 minutes. Here's what you'll need:

• Full Name: Enter your name exactly as it appears on your NID or passport — it must match during KYC verification later.
• Date of Birth: You must be 18 years of age or older.
• Mobile number: An active Bangladeshi number — required for OTP verification.
• Email Address: An active email address — required for password resets and notifications.
• Password: At least 8 characters — use a mix of numbers and special characters for a strong password.
• Promo Code (Optional): Have a promo code? Enter it here to unlock an additional bonus.

Once registration is complete, you'll receive an OTP on your mobile to verify your number. Your account is activated instantly after that. You can make a deposit and start betting right away. Before withdrawing, you must complete KYC verification using your NID or passport — this is typically approved within 24 hours.

To learn more Registration Page View.

By default on Crickya Decimal format Odds are displayed in decimal format — for example, 1.85, 2.50, 3.40. This is the simplest format to use. Here's how to calculate your return:

• Winnings = Stake × Odds
• Example: ৳500 bet × 1.85 = ৳925 — meaning ৳425 profit, plus your original ৳500 stake returned, for a total payout of ৳925.
• The higher the odds, the less likely the outcome — but the bigger the payout.

You can change the format from Crickya's settings:

• Decimal: 1.85 — widely used internationally and easy to calculate.
• Fractional: 4/5 or 85/100 — the British format, which most people find confusing.
• American (Moneyline): +150 or -120 — American style.

Decimal odds are the most convenient format for Bangladeshi members — keep it as the default. During live betting, odds can shift every few seconds, so always check the latest odds before placing a bet.

Minimum Deposit Amount at Crickya ৳100 (one hundred BDT) — this applies to all payment methods. Starting with a small amount is a great way to get familiar with the platform.

Supported payment methods and details:

• bKash: Minimum ৳100, maximum ৳50,000 per transaction. Processing time: 1–3 minutes.
• Nagad: Minimum ৳100, maximum ৳50,000 per transaction. Processing time: 1–3 minutes.
• Rocket: Minimum ৳200, maximum ৳30,000 per transaction. Processing time: 3–5 minutes.
• Bank transfer: Minimum ৳500. Processing time: 1–24 hours.

Crickya does not charge any additional fees on deposits. Your mobile banking provider's own transaction charges may apply. To receive your welcome bonus on your first deposit, Register and activate your promo code before making a deposit.

No. Crickya is strictly for users aged 18 and above. This isn't just a policy statement — age is verified at multiple levels in practice:

• At registration: Date of birth is required. The form cannot be submitted by anyone under 18.
• During KYC verification: You'll need to upload a photo of your NID or passport — your date of birth is verified automatically from the document.
• Before withdrawing: Even if you skipped entering your age during sign-up, KYC verification is mandatory at the time of withdrawal.

Anyone who registers with a false date of birth will be flagged during KYC verification, resulting in permanent account closure — and their balance may be forfeited.

If you have children or teenagers at home, use a password or biometric lock on your personal devices. If you notice any minor using Crickya, support@crickya.xyz— Crickya will take immediate action. For more information Responsible Gaming View the page.